CSR情境下不确定性规避在购买意向中的影响
Effect of Customers' Uncertainty Avoidance on Purchase Intention Under the Context of Corporate Social Responsibility
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摘要: 通过构建不确定性规避在CSR情境下对购买意向影响的概念模型,并采用结构方程和层级回归方法对该模型进行检验,以探索企业能力、感知质量在CSR和购买意向中的调节效应,并进一步分析消费者不确定性规避在CSR和企业能力/感知质量交互作用中的调节效应.研究结果表明,企业能力和感知质量在CSR和购买意向作用过程中起反向调节效应;对推荐购买意向而言,不确定性规避在CSR和企业能力交互作用中起调节作用;对溢价购买意向而言,不确定性规避在CSR和企业能力/感知质量交互作用中的调节效应未通过显著性检验.Abstract: A conceptual model of effects of uncertainty avoidance on purchase intention influence under the context of CSR was constructed, and the structural equation model and method of hierarchy regression were used to test the concept model, the modulatory effect of enterprise ability and perceived quality in the relationship of CSR and purchase intention was explored. Furthermore, the modulatory effect of customers' uncertainty avoidance in interaction between CSR and enterprise ability or between CSR and perceived quality was analyzed. The results show that enterprise ability and perceived quality have negative effect in CSR and purchase intention. For recommend purchase intention, uncertainty avoidance has modulatory effect on CSR and enterprise ability. For premium purchase intention, modulatory effect of uncertainty avoidance does not pass the significant test in interaction between CSR and enterprise ability or between CSR and perceived quality.
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